Some items may not be in stock at the time of order and require lead times to complete the manufacturing process. Delivery estimates will be provided at time of order, but delivery dates are not guaranteed and are subject to change based on materials and availability, staffing resources & fluctuations, and unforeseen delays in the supply chain and manufacturing processes. Changes to orders must be requested and approved in writing. Change requests made via phone call with a member of customer service must have an accompanying written verification to the order to be considered valid. Standard, non-custom orders may be cancelled by written request only and are subject to a minimum 6% fee. Custom orders are NOT eligible for cancellation. Orders that have shipped are not eligible for cancellation except as determined by Westcott Designs and customers are responsible for all related packaging fees, shipping charges, re-routing and/or delivery fees, and administrative costs in such circumstances.